Refunds and cancellation
Try PufferPOS free for 14 days before you pay. This page explains what happens if you cancel, and the cases where we refund a payment.
Free trial first
Every new organization gets 14 days of full access with no payment details. Nothing is charged automatically when the trial ends.
How to cancel
Contact us
Email [email protected] from the owner’s account email, or use the contact page, and tell us the organization name.
Keep using it until the end of the period
Cancellation takes effect at the end of the period you paid for. Nothing renews after that.
Export your data
Ask for an export within 14 days of closure. Data is deleted 90 days after closure.
When we refund
Subscription payments are not refundable for unused time in a billing period. We do refund, or credit to your account, in these cases:
- A duplicate payment, or a payment for the wrong plan or amount, reported within 7 days.
- A payment we verified but could not activate on your account.
- Any case where Egyptian law requires a refund.
Approved refunds are sent back through the original payment method where possible, usually within 14 days of approval.
Upgrades, downgrades and branches
- Upgrading to Growth applies straight away; you pay the difference for the rest of the period.
- Moving to Starter takes effect at the next renewal. Your records are kept, and features outside Starter become read-only.
- Removing an extra branch takes effect at the next renewal.
AI credit packs
Credit packs are not refundable once any of their credits have been used. An unused pack bought by mistake can be refunded if you tell us within 7 days. Packs expire 12 months after purchase.