The PufferPOS manual
Who can do what
- Owner: everything, including billing and the team.
- Manager: day-to-day running, menu, stock and reports.
- Cashier: the cashier, orders and their own shift.
- Reception: customers, tickets and check-in.
Owners can fine-tune permissions per person, for example letting a cashier cancel orders.
Cashier (POS)
- Where: POS in the top menu
- Plans: Starter and Growth
Where orders are taken. Items are shown as tiles by category, with search.
- Start a shift before the first order.
- Choose takeaway or dine in, add items with their sizes and extras.
- Take payment by cash, card or wallet.
- Add a customer to the order to keep their history.
Orders
- Where: Orders in the top menu
- Plans: Starter and Growth
Every open and finished order of the current shift and day.
- Edit or cancel an order (with permission).
- Print the receipt or copy its link.
- Move a dine-in order to another table.
Kitchen screen
- Where: Kitchen in the top menu
- Plans: Starter and Growth
A live board of orders to prepare: New, Preparing, Ready.
- Turn on preparation steps in Settings → Table & kitchen settings.
- Tap an order to move it to the next step.
Tables and floors
- Where: Control panel → Tables
- Plans: Starter and Growth
Your floors (indoor, terrace, upstairs) and the tables in each.
- Add floors, then tables with names or numbers.
- See which tables are busy from the cashier.
Tickets and check-in
- Where: Control panel → Tickets
- Plans: Starter and Growth
Entry tickets and time-based passes, used by workspaces and venues.
- Create ticket types with prices.
- Sell tickets from the cashier like any item.
Products, categories and photos
- Where: Control panel → Products / Categories / Media
- Plans: Starter and Growth
Your menu: items, prices, sizes, extras and photos, shared by the cashier and the QR menu.
- Import from CSV, or from menu photos with AI (Growth).
- Hide an item from the QR menu when it sells out.
Stock and vendors
- Where: Control panel → Stock / Vendors
- Plans: Growth (and the free trial)
Ingredients and goods you buy, with quantities you keep up to date through purchases, waste and counts.
- Add stock items and their units.
- Record purchases, waste and counts.
- Keep your vendors’ contacts in one list.
Customers
- Where: Customers
- Plans: Starter and Growth
Regulars with their phone, visits and spending.
- Find a customer and see their past orders.
Expenses
- Where: Expenses
- Plans: Growth (and the free trial)
Rent, salaries, bills and purchases, so the dashboard can show profit, not just sales.
- Add an expense with a category and date.
Dashboard and reports
- Where: Dashboard
- Plans: Starter and Growth
Daily and monthly sales, top items, orders, cancelled orders, shifts and staff.
- Compare this month with last month.
- Review each shift’s cash difference.
Puffy, the AI assistant
- Where: Puffy in the avatar menu
- Plans: Growth (and the free trial)
Ask questions about your business in plain Arabic or English. Puffy answers from your recorded data and says when it does not know.
- “How much did we sell today?”
- “What were our top items this month?”
- Changes Puffy suggests (like an expense) wait for your confirmation.
Settings, team and billing
- Where: Settings from the avatar menu
- Plans: Starter and Growth
Business details, currency, payment methods, menu, kitchen, team roles and your subscription.
- Invite staff and choose their role.
- Turn payment methods on or off.
- Pay or download invoices from Billing.